Performance management systems are important in transforming institutional strategies into results in the public sector. They contribute to the efficiency and effectiveness of the public sector, in addition to improving service quality and enhancing citizen satisfaction. Performance management involves setting goals and ensuring that they are achieved through a planning and control cycle. It comprises activities, tools, and mechanisms to measure and evaluate results to improve performance. In the public sector, it improves service effectiveness and has positive impacts on outcomes for citizens.

The APO has undertaken many projects on public-sector reform. In collaboration with the COE on Public-sector Productivity, this course is designed to enhance public-sector performance management system applications in APO members.

Course Objectives

The main objectives of this course are:

• Acquire basic understanding of emerging concepts, principles, and values of performance management in public-sector organizations;
• Learn about different models and applications of performance management systems in the public sector; and
• Understand effective performance management in practice in the public sector.

This e-learning course will cover the following modules:

Module 1: Performance Management Systems in the Public Sector
Module 2: Principles and Models of Performance Management
Module 3: Performance Management in Practice
Module 4: Evaluating Performance
Module 5: Citizen-driven Performance Measurement

Important Notes:

1. Participants who register to take this course and pass the final examination with a score of 70% or higher will be eligible to receive the APO certificate. Please note that the final examination can be taken only once. Therefore, the most appropriate time to take the examination should be chosen carefully. The self-assessment quizzes are for personal evaluation only and are not related to the final examination results.
2. Participants who perform well in this course and receive the APO certificate will be given preference, on a merit basis, for selection to attend follow-up face-to-face multicountry APO projects on similar topics, when nominated by their NPOs and if slots are available.
3. Notes 1 and 2 are applicable only to participants from APO member countries. Participants from nonmember countries are welcome to take the course for self-improvement, although they will not have an opportunity to attend the follow-up face-to-face multicountry APO projects.
4. Each module is in a prerecorded video format in which the expert delivers presentations by explaining each slide. Participants can access the video by clicking on the link provided under the title of each module.