As the demand for enhanced public service grows, the integration of AI in the public sector is increasingly vital. AI offers transformative potential, automation of routine tasks, refined decision-making, and invaluable real-time insights, shifting the focus from manual labor to strategic planning and policy development. AI-driven data analysis delivers insights that improve service delivery, accountability, and transparency. It engages citizens by ensuring that decisions are informed and services are updated promptly.

This course is designed to equip public-sector professionals with the knowledge and tools to fully utilize AI, promoting productivity, efficiency, and innovation in public services. By mastering AI applications, participants will be poised to lead their organizations in leveraging technology to meet contemporary challenges and improve public-sector responsiveness and effectiveness.

Course Objectives

The main objectives of this course are:

    • Understand concepts and applications of AI in the public sector
    • Examine the potential benefits and challenges of implementing AI in public-sector organizations
    • Develop the skills required to identify suitable AI-based solutions for public-sector organizations.

This e-learning course will cover the following modules:

Module 1: Introduction to AI in the public sector
Module 2: Exploring data analysis, machine learning, natural language processing, and chatbots
Module 3: Planning, implementing, and evaluating AI-based projects in public organizations
Module 4: Case studies and best practices in public AI-based projects
Module 5: Future perspectives on AI in the public sector

Important Notes:

1. Participants who register to take this course and pass the final examination with a score of 70% or higher will be eligible to receive the APO certificate. Please note that the final examination can be taken only once. Therefore, the most appropriate time to take the examination should be chosen carefully. The self-assessment quizzes are for personal evaluation only and are not related to the final examination results.
2. Participants who perform well in this course and receive the APO certificate will be given preference, on a merit basis, for selection to attend follow-up face-to-face multicountry APO projects on similar topics, when nominated by their NPOs and if slots are available.
3. Notes 1 and 2 are applicable only to participants from APO member countries. Participants from nonmember countries are welcome to take the course for self-improvement, although they will not have an opportunity to attend the follow-up face-to-face multicountry APO projects.
4. Each module is in a prerecorded video format in which the expert delivers presentations by explaining each slide. Participants can access the video by clicking on the link provided under the title of each module.