Performance management systems are important in transforming institutional strategies into results in the public sector. They contribute to the efficiency and effectiveness of the public sector, in addition to improving service quality and enhancing citizen satisfaction. Performance management involves setting goals and ensuring that they are achieved through a planning and control cycle. It comprises activities, tools, and mechanisms to measure and evaluate results to improve performance. In the public sector, it improves service effectiveness and has positive impacts on outcomes for citizens.
The APO has undertaken many projects on public-sector reform. In collaboration with the COE on Public-sector Productivity, this course is designed to enhance public-sector performance management system applications in APO members.
Course Objectives
The main objectives of this course are:
This e-learning course will cover the following modules:
Module 1: Performance Management Systems in the Public Sector
Module 2: Principles and Models of Performance Management
Module 3: Performance Management in Practice
Module 4: Evaluating Performance
Module 5: Citizen-driven Performance Measurement
Important Notes: