Public-sector organizations are increasingly utilizing lean management methods derived from private industry to improve and transform public service delivery. The methods and principles address organizational inefficiency, help streamline processes, and enhance the capacity of public-sector organizations to provide quick, more reliable services.

Lean management is a set of principles and methods focused on the identification and elimination of nonvalue-added activity. It promotes a positive balance between service quality and cost in the public sector. Toyota Motor, the pioneer of lean methods, has exemplified their successful implementation since the 1950s to optimize cost, quality, and customer service.

This e-course will guide the applications of lean management for public-sector operations to streamline inefficiencies and enhance productivity performance in the long run. This approach enables public-sector organizations to better meet the needs of the public while maximizing the use of available resources.

Course Objectives

The main objectives of this course are:

•     Explain the principles and best practices of lean management as applied in the public sector;
•     Show how lean methodologies and strategies enhance efficiency and effectiveness in the public sector; and
•     Give examples of quality improvement processes in public service delivery through lean management applications.

This e-learning course covers the following modules:

Module 1: Challenge in public sector and lean principles
Module 2: Identifying value for public sector with lean thinking
Module 3: Understanding value stream in public sector
Module 4: Implementing lean public process with flow and pull`
Module 5: Daily life for perfection in lean public sector    

Important Notes:

1.  Participants who register to take this course and pass the final examination with a score of 70% or higher will be eligible to receive the APO certificate. Please note that the final examination can be taken only once. Therefore, the most appropriate time to take the examination should be chosen carefully. The self-assessment quizzes are for personal evaluation only and are not related to the final examination results.
2. Participants who perform well in this course and receive the APO certificate will be given preference, on a merit basis, for selection to attend follow-up face-to-face multicountry APO projects on similar topics, when nominated by their NPOs and if slots are available.
3. Notes 1 and 2 are applicable only to participants from APO member countries. Participants from nonmember countries are welcome to take the course for self-improvement, although they will not have an opportunity to attend the follow-up face-to-face multicountry APO projects.
4. Each module is in a prerecorded video format in which the expert delivers presentations by explaining each slide. Participants can access the video by clicking on the link provided under the title of each module.