Digital Transformation Strategies for the Service Sector

The digital revolution is disrupting the service sector, and companies must adapt to remain ahead of the curve. However, many service organizations are struggling to keep pace with these changes and using trial-and-error approaches.

This e-learning course will address these challenges with a comprehensive understanding of the digital landscape and strategies and tools needed for the successful digital transformation of organizations. It examines topics such as the current state of digital technologies, pros and cons of digital transformation, legal and regulatory considerations, and best practices for effective digital transformation initiatives.

Real-world case studies will be used to illustrate the significance and advantages of digital transformation for the service sector. The case studies will cover specific services such as professional business services (business-to-business), charities (social services), and retailers (business-to-consumer).

Course Objectives

The main objectives of this course are:

  •     Learn the requirements for accelerating service delivery and enhancing quality through digitalization.
  •     Acquire knowledge of digitalization strategies and roadmaps for service organizations.
  •     Understand the implications of emerging technologies for service delivery along with legal and technical considerations.

This e-learning course will cover the following modules:

Module 1: Overview of digital transformation of the service sector
Module 2: Developing and implementing a successful digital transformation strategy and roadmap
Module 3: Practical and legal considerations in adopting digital technologies in the service sector
Module 4: Understanding risks in service-sector digital transformation with case studies
Module 5: Emerging technology trends and opportunities for the service sector

Important Notes:

  1. Participants who register to take this course and pass the final examination with a score of 70% or higher will be eligible to receive the APO certificate. Please note that the final examination can be taken only once. Therefore, the most appropriate time to take the examination should be chosen carefully. The self-assessment quizzes are for personal evaluation only and are not related to the final examination results.
  2. Participants who perform well in this course and receive the APO certificate will be given preference, on a merit basis, for selection to attend follow-up face-to-face multicountry APO projects on similar topics, when nominated by their NPOs and if slots are available.
  3. Notes 1 and 2 are applicable only to participants from APO member countries. Participants from nonmember countries are welcome to take the course for self-improvement, although they will not have an opportunity to attend the follow-up face-to-face multicountry APO projects.
  4. Each module is in a prerecorded video format in which the expert delivers presentations by explaining each slide. Participants can access the video by clicking on the link provided under the title of each module.

Course Duration in Hours: 10 hours
Skill Level: Beginner
Upcoming Course: No
New Course: Yes