Workplace digitalization in public-sector organizations refers to the process of incorporating digital technologies and tools to improve productivity, efficiency, and communication. This includes the use of hardware, software, and online platforms to manage tasks, communicate with colleagues, and access information. The public sector is often slower to adopt new technologies than the private sector due to bureaucratic processes, limited budgets, and concerns about security and data privacy. However, there are numerous benefits to digitalization in the public sector, including cost savings, improved service delivery, and increased transparency and accountability.

This e-learning course is designed to provide an understanding of the benefits and challenges of workplace digitalization as well as the skills and knowledge needed to effectively implement digitalization in the public sector.

Course Objectives

The main objectives of this course are:

  • Understand the concept and benefits of workplace digitalization in public-sector organizations
  • Link public-sector reforms and digitalization
  • Learn about digital tools and technologies for facilitating workplace digitalization in both back-office and front-office operations and
  • Explore leadership roles and key challenges including measuring the success of digitalization in the public sector.

Course Modules

This e-learning course will cover the following modules:

Module 1: Digital technologies and public-sector innovation 
Module 2: Redesigning governance, technologies, and skills 
Module 3: Enhancing administrative efficiency: Back-office applications of digital technologies 
Module 4: Improving the quality of public services for citizens and businesses: Front-office applications of digital technologies 
Module 5: Digital technologies and the future of government: Prospects and challenges

Important Notes:

  1. Participants who register to take this course and pass the final examination with a score of 70% or higher will be eligible to receive the APO certificate. Please note that the final examination can be taken only once. Therefore, the most appropriate time to take the examination should be chosen carefully. The self-assessment quizzes are for personal evaluation only and are not related to the final examination results.
  2. Participants who perform well in this course and receive the APO certificate will be given preference, on a merit basis, for selection to attend follow-up face-to-face multicountry APO projects on similar topics, when nominated by their NPOs and if slots are available.
  3. Notes 1 and 2 are applicable only to participants from APO member countries. Participants from nonmember countries are welcome to take the course for self-improvement, although they will not have an opportunity to attend the follow-up face-to-face multicountry APO projects.
  4. Each module is in a prerecorded video format in which the expert delivers presentations by explaining each slide. Participants can access the video by clicking on the link provided under the title of each module.
Course Duration in Hours: 10 hours
Skill Level: Beginner
Upcoming Course: No
New Course: Yes