Workplace digitalization in public-sector organizations refers to the process of incorporating digital technologies and tools to improve productivity, efficiency, and communication. This includes the use of hardware, software, and online platforms to manage tasks, communicate with colleagues, and access information. The public sector is often slower to adopt new technologies than the private sector due to bureaucratic processes, limited budgets, and concerns about security and data privacy. However, there are numerous benefits to digitalization in the public sector, including cost savings, improved service delivery, and increased transparency and accountability.
This e-learning course is designed to provide an understanding of the benefits and challenges of workplace digitalization as well as the skills and knowledge needed to effectively implement digitalization in the public sector.
The main objectives of this course are:
This e-learning course will cover the following modules:
Module 1: Digital technologies and public-sector innovation Module 2: Redesigning governance, technologies, and skills Module 3: Enhancing administrative
efficiency: Back-office applications of digital technologies Module 4: Improving the quality of public services for citizens and businesses: Front-office applications of digital technologies Module 5: Digital technologies and the future of government: Prospects and challenges