Digital innovation radically improves operational parameters such as efficiency, productivity, quality, and flexibility, especially in manufacturing. Digital transformation has also brought advances to public service.

The OECD Digital Economy Outlook 2020 highlighted the growing importance of digital technologies in daily life and showed that governments are increasingly relying on digital strategies in their policy agendas. Digital transformation can potentially alter existing boundaries and support new methods of delivering public services more productively through the adoption of the IoT, big data, and AI.

The recent pandemic has accelerated digital transformation in many public-sector organizations. By building on this progress, the public sector could transform how it works and improve life for citizens. In this process, it is important to consider key digital tools and effective skills and policies needed to support continued public-sector digital innovation.

Course Objectives

The main objectives of this course are to:

  • Learn about strategies and steps in advancing digital innovation adoption in public-sector organizations.
  • Introduce the basic concepts of AI, deep learning, big data, and their applications in delivering public services.
  • Explain the benefits, challenges, and determinants of digital innovation processes in the public sector.

Course Modules

This e-learning course will cover the following modules:Module 1: Digital innovation in public-sector organizations
Module 2: Benefits, challenges, and determinants of public-sector digital innovation
Module 3: Digital innovation strategies for public managers
Module 4: Basic concepts of AI, deep learning, and big data applications in the public sector
Module 5: Case studies of digital projects in public-sector organizations 

Important Notes:

  1. Participants who register to take this course and pass the final examination with a score of 70% or higher will be eligible to receive the APO certificate. Please note that the final examination can be taken only once. Therefore, the most appropriate time to take the examination should be chosen carefully. The self-assessment quizzes are for personal evaluation only and are not related to the final examination results.
  2. Participants who perform well in this course and receive the APO certificate will be given preference, on a merit basis, for selection to attend follow-up face-to-face multicountry APO projects on similar topics, when nominated by their NPOs and if slots are available.
  3. Notes 1 and 2 are applicable only to participants from APO member countries. Participants from nonmember countries are welcome to take the course for self-improvement, although they will not have an opportunity to attend the follow-up face-to-face multicountry APO projects.
  4. Each module is in a prerecorded video format in which the expert delivers presentations by explaining each slide. Participants can access the video by clicking on the link provided under the title of each module.
Course Duration in Hours: 5 hours
Skill Level: Beginner
Upcoming Course: No
New Course: Yes