On the other hand, the service sector has not been doing as well in adapting to the technology-enabled revolution. Many companies have been struggling with digital transformation since the 1990s. Today’s service sector could therefore benefit significantly
if it embraced Industry 4.0 more actively.
However, technology-first thinking is not a guarantee of success, since technologies are simply enablers. Methods to adopt Industry 4.0 in the service sector depend on organizational culture, policy, strategy, and vision. In a service economy, much of
the value generated is a result of human collaboration, communication, and creativity. It is crucial to take a more human-centric approach to business. Fumbling with new technologies without reckoning with culture, policy, and all the other intangible
systems can have a detrimental impact on the service sector. Thus, with a human-centric perspective, the benefits of Industry 4.0 will result in improved productivity and efficiency, flexibility and agility, and profitability in the service sector
in the long run.
The main objectives of this course are:
This e-learning course will cover the following modules:
Module 1: Industry 4.0 and the Fourth Industrial Revolution explainedModule 2: The service economy and Industry 4.0 Module 3: Emerging technologies for future trends in the service sectorModule 4: Industry 4.0 and labor productivity
in service-sector organizations Module 5: Case study: Impact of Industry 4.0 drivers on the performance of the service sector