In this digital age, with the world in the midst of a massive shift to the cloud, cloud computing skills are indispensable to help organizations transform their businesses. Worldwide cloud industry spending is expected to grow from USD257 billion in 2020 to USD364 billion in 2022 (Gartner, 2020), representing a 41% increase in just two years. As the cloud industry continues to grow, so will the demand for IT talent, presenting significant opportunities for both entry-level and experienced IT professionals alike. As this trend continues, it will be the source of new jobs over the next decade for cloud-native workers. This e-learning course aims to enable participants to build up basic skills in using cloud solutions for service-sector organizations.
The acceleration of cloud innovations in the healthcare sector offers new, exciting potential for future workers. While many other sectors struggle to survive during the pandemic, healthcare is one of the very few sectors that are thriving and making various breakthroughs, thus lending further strength to its resilience.
This e-learning course will acquaint participants with the value of the cloud, share examples of its applications in healthcare, and review cloud services for the healthcare sector. It will specifically examine how cloud computing technology can play important roles in the future of the healthcare sector and related services, which is especially relevant in the post-COVID-19 new normal. The course will also explain various cloud solutions that can increase productivity in other service subsectors. The knowledge gained will promote smart transformation efforts across APO member countries.

This course has the following objectives.

1) Discuss the most recent cloud solutions, concepts, tools, and methodologies for service-sector digital transformation.

2) Introduce innovation-led productivity improvements for service-sector organizations within the context of Industry 4.0 technologies, including cloud computing, cloud-native architecture, and cloud-based solutions. 

Module 1: Introduction to the cloud and cloud computing 

Module 2: Applications of cloud solutions in the service sector

Module 3: Relationship between cloud technologies and labor productivity in service-sector organizations 

Module 4: Case studies of cloud-driven productivity in the service sector

Module 5: Summary of concepts and future directions

Final examination