This e-learning course will focus on introducing productivity and innovation tools, techniques, and methodologies in the service sector to acquaint participants with the latest solutions. The knowledge gained and sharing of experience will prepare participants
to advance smart transformation ideas and initiatives across APO member countries and therefore prepare them for the digital economy.
This course has the following objectives.
1) Discuss the latest productivity concepts, tools, and methodologies for service-sector enterprises.
2) Introduce innovation-led productivity improvement solutions for the service sector in the digital economy era, including big data analytics, artificial intelligence, and cloud solutions.
1: Service-sector productivity and innovation for the digital economy and Quiz
2: Applications of productivity solutions in the service sector and Quiz 2
3: Data analytics, cloud computing, and AI contributions to labor productivity
in service enterprises and Quiz 3
4: Case studies of productivity and innovation in the digital economy and Quiz
5: Summary and future directions for service productivity and innovation in the
digital economy and Quiz 5